Shipping & Returns
All sales are final. There are no returns on E-liquid sales. If you are unsatisfied with a product you have received from us, please contact us at firstname.lastname@example.org and let us know. We will make every effort possible to remedy the situation and satisfy the concern.
INTERNATIONAL SHIPPING INFORMATION:
International Shipping flat rate shipping: $20.00
Due to customs restrictions, Ruze Vapor does not ship nicotine products to certain countries. Those countries are listed below:
Argentina, Austria, Brazil, Colombia, Egypt, Greece, Indonesia, Italy, Malaysia, Mexico, Oman, Panama, Pakistan, Portugal, Qatar, Singapore, Taiwan, Turkey, Uruguay, Venezuela, & Vietnam.
It is the customer’s responsibility to know his/her local and country’s laws regarding the importation of the products being ordered. If a package is returned to us due to the receiving country’s customs rejection, no refund will be issued. Ruze Vapor holds no responsibility for international orders once they leave our facility.
Ruze Vapor is not responsible for customs fees. It is the customer's responsibility to research customs fees for their country, and to pay any necessary fees that result from the shipment. Any package returned due to refusal will not be refunded.
The customer is responsible for researching which carriers have licenses for certain items. Ruze Vapor is not liable for the chosen carrier's inability to move the shipment through customs. There will be no refunds for incorrect carrier selection.
Ruze Vapor will not alter customs documents or packaging labels. There are no exceptions.
Ruze Vapor cannot intercept any international delivery. Once the package has left our facility, it will be shipped to the address given to us and no refund will be issued for wrong addresses. It is the customer’s responsibility to provide us with the correct shipping address at time of order.
Customs processing time can vary and may impact shipping times. If you have not received your package, please check with customs. Ruze Vapor does not guarantee any international shipping times and will not refund shipping costs due to delivery time.
We appreciate your business. Thank you for being the best part of Ruze Vapor!